A. The Community wishes to guarantee the complete satisfaction of the Buyer (Consumer). The Consumer Code in articles 64 and following allows the Consumer to withdraw from the contract, without specifying the reason, by returning the products purchased online within ten working days starting from the date of receipt of the products. The Community has decided to extend this deadline to 15 working days, anticipating adaptation to the new Community legislation.
B. To exercise the right of withdrawal, the Consumer must send to the following address: firstname.lastname@example.org (or by telegram or fax to the addresses on the Contact page a communication containing:
• the manifestation of the will to make use of the right of withdrawal;
• the indication of the products for which the consumer wishes to make use of the right of withdrawal;
• the progressive order number issued at the time of purchase;
• data relating to the customer’s bank account, only if the customer has made the payment by bank transfer.
C. In case of exercise of the right of withdrawal, the Community will reimburse in full the Price and the costs incurred by the Consumer for the purchase of the Products as long as they are returned by the Consumer in a normal state of conservation and only if the above return instructions reported will be correctly respected. In any case, each delivery will contain easy instructions for the return of the Products. The Community reserves the right to refuse the return of those Products that do not comply with these requirements.
D. In the event that all the above conditions have been met, the Community will refund the amount paid for the purchase of the returned Product as soon as possible and, in any case, within thirty (30) days from the date of receipt of the communication of exercise of the right of withdrawal, after sending an email accepting the return. Refunds will be made with the same payment method used for the purchase. In the event that the Products are delivered to a person other than the one who has paid the Price, the Community will credit the sums due to the person who paid the Price.
E. In case of exercise of the withdrawal for a part of the Products purchased relating to a single shipment, the Consumer will be reimbursed for the portion of the Expenses deriving from the shipment, determined proportionally, taking into account the utility enjoyed by the Consumer.
F. The costs of returning the Products are charged to the Consumer.
G. The right of withdrawal cannot be exercised by the Consumer in the case of the purchase of customized and / or made and / or made-to-measure products or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly.